Lead CNA

Lead CNA Job Description

Job Overview

The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.

Responsibilities

Direct Client Care & Coverage

* Provide hands-on care to clients. * Cover open shifts as needed to ensure continuity of care. * Travel throughout service areas to support client needs. * Ensure client safety and maintain a safe home environment. * Report any changes in the client’s condition promptly. Quality Assurance & Compliance

• Develop, implement, and oversee quality control processes
• Conduct caregiver performance evaluations and field assessments
• Perform care plan audits to ensure compliance with regulations
• Ensure adherence to company policies and home care standards
• Assist with incident reporting and corrective actions

Training & Staff Development

* Train and onboard Personal Care Coaches (PCCs) * Provide ongoing coaching and mentorship to caregivers * Educate staff on: + Best practices + Care standards + Regulatory requirements * Support continuous professional development

Care Plan Oversight

• Review and evaluate individualized care plans
• Collaborate with nurses and administrative staff to update care plans
• Ensure services align with clients’ unique needs and preferences

Client Satisfaction & Relationship Management

• Monitor client satisfaction and service quality
• Address concerns and resolve issues proactively
• Build strong relationships with clients and families
• Foster a positive care environment

Documentation & Reporting

* Maintain accurate and timely documentation of: + Client care + Caregiver performance + Quality assurance activities * Ensure all records are compliant and audit-ready

Administrative & Team Support

• Assist with scheduling assessments and onboarding processes
• Support administrative tasks and team initiatives
• Participate in interdisciplinary team meetings
• Collaborate across departments to improve service delivery

Continuous Improvement

• Identify gaps in care delivery and recommend solutions
• Implement initiatives to enhance quality and efficiency
• Support innovation in home care practices

Skills/Qualifications

• Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience.
• Certified Nursing Assistant certification (required).
• CPR and First Aid certification (required).
• Must have a valid Driver's License.
• Previous experience in a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to continuous improvement.
• Familiarity with relevant technology and software for documentation and reporting.
• This position does require travel throughout our service regions.

Technical Requirements

• Must own a smartphone with data.
• Must own a personal computer to use for work purposes.
• Must own a personal vehicle with insurance that meets minimum state guidelines.
• Must be willing to travel to all our service regions.
• Must be willing to report to the office as needed.