CNA Coordinator

Job Summary

The Hospice CNA Coordinator at BeLoved Hospice plays a vital leadership role in supporting our Certified Nursing Assistants (CNAs) and ensuring the consistent delivery of compassionate, high-quality personal care to patients across our service area. This position serves as both a mentor and an operational liaison, providing supervision, education, and coordination to ensure CNAs are well-supported, compliant with hospice standards, and aligned with the mission of BeLoved Hospice: presence, dignity, and love at the end of life.

Accountability

This position reports directly to the Director of Nursing.

Job Duties and Responsibilities

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General

1. Demonstrates a thorough understanding of the agency’s mission, philosophy and scope of services.

2. Demonstrates knowledge and respect of rights and responsibilities by observance of patient/participant: Privacy, confidentiality and safety, including reporting of patient/participant abuse or neglect.

3. Foster and maintain an effective working relationship between co-workers, patients, families, caregivers, and other professional members of the community.

4. Demonstrates reliability by: Making every attempt to report to work on time and providing proper notification for absence or tardiness.

5. Demonstrates ability to problem-solve and make decisions by: Assessing situations and considering all possibilities to resolve the issues then correcting the problems presented in a reasonable amount of time.

6. Seeks guidance and direction as needed, utilizing proper chain of command.

7. Demonstrates professionalism at all times by respectful interpersonal relationships with employees, patients, families, caregivers, referral sources, contractors, and community members.

8. Demonstrates effective time management skills by: Coordinating activities to achieve maximum productivity and efficiency, willingness to adjust or revise work schedules as requested, seeking prior authorization for overtime, adhering to the policy for make-up time, completing assigned projects within specified time frames.

9. Participates in Performance Improvement activities when requested.

10. Works well independently and within the Interdisciplinary Team structure.

11. Promotes a team approach through cooperation, mutual respect, flexibility and dependability.

12. Ensures all regulatory standards for State, Federal and CHAP are met.

13. Assumes responsibility for on-going personal development and continuing education.

14. Completes monthly and annual trainings as assigned by the Governing Board, Director of Human Resources and/or Director of Nursing.

15. Creates opportunities for new referrals and referral relationships when representing the company in the community.

16. Supports the philosophy, objectives and mission of BeLoved Hospice.

17. Stays current with all mandatory agency requirements.

18. Attire to be consistent with the BeLoved Hospice dress code policy.

Team Coordination and Oversight

1. Provides supervision, support and ongoing guidance to the hospice CNA team.

2. Coordinates CNA schedules in alignment with patient needs, visit frequencies, and staff availability.

3. Monitors CNA visit completion, documentation, and time management.

4. Ensures proper communication between CNAs, RN Case Managers, and the interdisciplinary team members.

Onboarding and Training

1. Works with the CNA Team leads to oversee orientation and onboarding for new CNAs, ensuring they are equipped with the knowledge, skills, and resources needed to deliver excellent care.

2. Ensures that initial and ongoing education on hospice best practices, documentation standards, infection control and patient-centered care is completed with the team.

3. Ensures that annual skill checks and performance evalations are completed for the entire CNA team.

Quality and Compliance

1. Audits CNA documentation for accuracy, completeness, and regulatory compliance.

2. Ensures CNAs follow hospice protocols, including those related to car stock, supply ordering, and PPE usage.

3. Supports the QAPI program by tracking trends and identifying areas for improvement related to CNA care delivery.

Patient/Family/Facility Support

1. Responds to concerns or issues related to CNA services from patients, families, facilities or other interdisciplinary team members.

2. Helps ensure patients receive timely and respectful personal care aligned with their plan of care.

3. Visits patients in the field, as needed, to support quality oversight, staffing or training purposes.

Administrative Duties

1. Maintains up-to-date tracking of CNA certifications, competencies and annual requirements.

2. Collaborates with Human Resources and leadership on staffing needs, disciplinary action (if necessary), and recognition of outstanding performance.

3. Attends and contributes to IDG and leadership meetings, as needed.

Physical/Safety Requirements

1. Must have the strength and endurance required for standing, walking, lifting, bending and pushing on a consistent basis greater than 50 lbs.

2. Utilize appropriate durable medical equipment as needed in a safe manner.

3. Use appropriate body mechanics for CNA duties as identified in the scope of practice.

4. Category 2 for potential exposure to blood/body fluids.

5. Utilizes appropriate PPE as needed.

6. Follow the designated plan of action in the event of a fire or other emergency.

7. While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, work- related stresses, and driving hazards. The individual may be required to drive to meetings with clients or health care professionals. The individual may be required to drive to patient’s homes. The noise level in the work environment is usually minimal.

8. Utilize appropriate basic office equipment.

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

1. Prefer one year experience in hospice or home health or geriatric care.

2. Must have reliable transportation and maintain auto insurance.

3. Successful completion of background check pursuant to NRS 449.123.

4. Read, write and understand the English language.

5. Must be able to handle frequent interruptions, problem solve, and have exceptional follow through skills.

6. Must be able to cope with emotionally charged situations encompassing patients, families, caregivers, and team members.

Pay: $50,000.00 - $62,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid holidays
• Paid time off
• Referral program
• Vision insurance

Work Location: In person