Scheduling Coordinator/PRN Caregiver

Job Summary

This position for Always Neighbors Home Care is responsible for assisting with the general needs of the Scheduling Department on a day-to-day basis. The Scheduling Coordinator position will provide support in the scheduling department and will work closely with the entire Administrative Team to ensure client and caregiver satisfaction with services. This position will also act as a backup/PRN Caregiver to ensure clients are well cared for by filling in for shifts as needed. This is all carried out via direct collaboration with the Scheduling Supervisors, Director of Operations, and Owner. The Scheduling Coordinator I will ensure that all company policies and procedures are upheld and will report any irregular situations to a Supervisor.

Required hours are 8:00am – 4:00pm, M-F.

Responsibilities include assisting with client scheduling, communicating with Clients, Caregivers and Case Managers, and ensuring proper documentation of all relevant events. This position will help with screening calls to assist clients and caregivers with scheduling changes and other short-term adjustments. This position is responsible for maintaining superior customer service and enhancing the Agency's image through professional dress, pleasant and helpful telephone manner, and courteous interaction with all staff, clients, and visitors. The attire for this position is scrubs and tennis shoes.

Qualifications

This position requires an individual who is a self-starter with excellent organizational, office, customer service and telephone skills. Background in healthcare/senior services and/or service industry is preferred. 2 years of professional caregiving experience is required. The ideal applicant may have experience on WellSky (scheduling software) or similar software systems and RingCentral (phone system). Must have good recall, be articulate, detail oriented and have good penmanship. This position requires a warm, congenial, and professional attitude. Mainta...