Concierge, Assisted Living Facility-Second Shift

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the entire Southeast. Our independent and assisted living facilities, Cypen Towers, are located just north of mid-town Miami in a peaceful and inviting 20+-acre community.

We provide expert care and all-amenities services to hundreds of residents each day. That means meals, housekeeping, activities, healthcare, security and more. Join us now to do purposeful work with our diverse and respectful team.

Job Title

Concierge ICT/HCT

Job Summary

The Concierge serves as a vital link in assuring that all residents, families, and guests receive a truly exceptional experience at Cypen Towers. They will greet residents and visitors and provide assistance as required with an excellent level of service; responsible for proper etiquette answering phone calls and handling visitor arrivals expeditiously; provides tours upon request by Administration; distributes information and resources regarding Cypen Towers to residents, families and/or guests. Assist the Business Office Manager in clerical duties as needed.

Essential Job Functions

• Greets all visitors and provides assistance as needed
• Provides concierge service to Cypen Towers’ residents, families, and guests and arrange or coordinates any services needed
• Answers incoming calls and directs call or inquiries to the appropriate department or individual with the highest level of customer service skills
• Takes and distributes messages, provides information on services, and answers inquiries about community events
• Maintains an ample supply of Cypen Towers materials to be distributed upon request
• Provides service recovery when and where deemed necessary to residents and/or their families and guests, per established department guidelines
• Communicates to Nurse Manager and support departments (Environmental, Engineering, etc.) any concerns about resident status, needs or adjus...