Senior Account Coordinator---Senior Clinical Field Specialist- CMA,RN, MA,.CNA, PCA --

Senior Clinical Account Coordinator - Houston-TX

| Full-Time | Field-Based

Compensation: 65K Plus

ROLE OVERVIEW

The Senior Account Coordinator is a field-based clinical role responsible for managing complex accounts and coordinating full care pathway support—from patient identification and insurance verification through product fitting, education, and outcomes follow-up. This role operates with a high degree of autonomy, serves as a clinical resource for junior staff, and drives consistent provider and patient experience across the territory.

KEY RESPONSIBILITIES

Patient & Provider Support

• Manage complex, high-volume accounts across patient evaluation, product fitting, and longitudinal follow-up.
• Deliver hands-on clinical support in wound care, lymphedema, compression, vascular, or rehabilitation settings.
• Lead patient and caregiver education on product use, compliance, and care expectations.
• Escalate complex clinical cases to leadership with clear documentation and recommended next steps.

Order Management & Documentation

• Own end-to-end order coordination—ensuring accurate documentation, payer compliance, and timely patient access.
• Independently manage prior authorizations, insurance appeals, and DME/HME coverage requirements.
• Maintain audit-ready CRM records of patient status, field activity, and case progression.

Account Development & Workflow Integration

• Build trusted relationships with key provider stakeholders to position the organization as a preferred clinical partner.
• Implement repeatable clinical protocols across partner sites to improve product utilization and consistency.
• Communicate field insights to internal leadership to support continuous improvement in patient experience and territory performance.
• Travel 50–75% across assigned region. Comfortable with regional travel.

Team Leadership (Player and coach)

* Work on site with multiple accounts and cat a s a mentor and coa...