Senior Community Care Coordinator (CNA Experience) - Evanston, IL M-F

Concierge Care is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers.

Hours

Monday-Friday up to 40 hours

About the Role

Must be involved in Senior community experience and must love working with Senior clients!

The Care Coordinator is a key member of the Concierge Care team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers at one of our premier communities in the western Chicago suburbs. The ideal candidate is proactive, empathetic, highly organized, and experienced in the senior care service industry, with strong skills in partner relations, client relations, and staff coordination.

Responsibilities

• Serve as the primary liaison with community partners, including Activities Directors, Executive Directors, Resident Committees, and Sales/Marketing teams.
• Collaborate with non-competing senior care providers in the community (PT/OT, hospice, and home health partners) to support comprehensive care.
• Conduct in-depth, personalized consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs.
• Guide clients and families through the intake process, including agency registration, care planning, and budgeting for ongoing in-home services.
• Manage a select caseload of clients as the main point of contact, overseeing all aspects of their care and ensuring a seamless, high-quality experience.
• Provide coverage for client shifts on an emergency basis when scheduled caregivers are unable to work.
• **Support hiring dec...